Privacy Policy
Last Updated: July 12, 2025
Privacy at a Glance
✓ Your videos remain your property
✓ Cloud processing for faster AI analysis
✓ Videos automatically deleted after processing
✓ No videos used for AI training
✓ Minimal data collection
✓ You can delete all data anytime
Table of Contents
1. What Information We Collect
Information You Provide Directly
- Account Information: Email address, name, password
- Payment Information: Billing details (processed securely by our payment partners)
- Support Communications: Messages you send us for customer support
- Profile Settings: Preferences and settings you configure in VTK
Video Content
Important: Your video content remains your intellectual property. We process it solely to provide our AI services.
- Video Files: Videos you upload for processing
- Generated Content: Transcripts, captions, and analysis results we create
- Processing Metadata: Technical information about your files
Automatically Collected Information
- Usage Data: How you interact with VTK (features used, processing times)
- Technical Data: Device type, operating system, app version
- Performance Data: Error logs and performance metrics to improve our service
- Analytics Data: Aggregated usage patterns to enhance user experience
2. How We Use Your Information
Primary Uses
- Service Delivery: Process your videos, generate transcripts, and provide AI analysis
- Account Management: Maintain your account and subscription
- Customer Support: Respond to your questions and technical issues
- Service Improvement: Analyze usage patterns to enhance VTK's performance
Communication
- Send important service updates and security notifications
- Respond to your support requests
- Share product updates and new features (you can opt out)
- Process billing and payment-related communications
What We DON'T Do
- We DON'T use your videos to train our AI models
- We DON'T sell your personal information to third parties
- We DON'T access your video content except for processing
3. Video Processing & Storage
How Video Processing Works
We process videos in our secure cloud infrastructure for faster AI analysis. Your videos are uploaded, analyzed, and then automatically deleted after prolong inactivity. This approach provides superior performance compared to local processing while maintaining security.
Storage Timeline
4. How We Share Information
We don't sell, trade, or rent your personal information. We only share data in these limited circumstances:
Service Providers
We work with trusted partners who help us operate VTK:
- Payment Processing: Secure handling of billing and subscription management
- Cloud Infrastructure: Hosting and computing services for AI processing
- Analytics Services: Understanding how users interact with VTK (data is anonymized)
Legal Requirements
We may disclose information when required by law, such as:
- Responding to legal process (subpoenas, court orders)
- Protecting our rights and property
- Ensuring user safety and preventing illegal activities
- Complying with regulatory requirements
Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred. We would notify you of any such change and ensure the same privacy protections apply.
5. Data Retention
Generated Content
- Transcripts & Captions: Stored in your account until you delete them or close your account
- Analysis Results: Clips, highlights, and insights remain available in your project library
- Search History: Stored to improve your search experience (can be cleared anytime)
Account Data
- Active Accounts: Information retained as long as your account is active
- Deleted Accounts: Most data deleted within 30 days of account closure
- Legal Requirements: Some data may be retained longer for legal compliance
- Anonymized Analytics: Usage patterns may be retained in anonymized form for service improvement
Manual Deletion
You can delete your generated content, search history, and account data at any time by contacting our support team.
6. Your Privacy Rights
You have important rights regarding your personal information:
Access Your Data
Request a copy of all personal information we have about you
Correct Information
Update or correct any inaccurate personal information
Delete Your Data
Request deletion of your personal information and account
Data Portability
Export your data in a commonly used format
Opt-Out Communications
Unsubscribe from marketing emails and notifications
Restrict Processing
Limit how we process your information in certain situations
How to Exercise Your Rights: Contact us atsupport@videotoolkit.app or use the privacy controls in your VTK dashboard.
7. Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
- Encryption: All data encrypted in transit and at rest
- Access Controls: Strict access limits with multi-factor authentication
- Network Security: Firewalls, intrusion detection, and monitoring systems
- Secure Infrastructure: Industry-standard cloud security with certified providers
Important: While we implement strong security measures, no system is completely secure. You can help protect your account by using a strong password and keeping your login credentials confidential.
8. Third-Party Services
VTK integrates with several third-party services to provide our functionality:
Service Categories
Payment Processing
Secure billing and subscription management
Cloud Infrastructure
Hosting, computing, and AI processing services
Analytics
Understanding user behavior and app performance
Communication
Email delivery and customer support tools
Third-Party Privacy
- All third-party providers are carefully vetted for security and privacy practices
- We have data processing agreements with all service providers
- Third parties are prohibited from using your data for their own purposes
- We regularly review and audit our third-party relationships
9. Changes to This Privacy Policy
How We Handle Updates
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notification Process
- Material Changes: 30-day advance notice via email
- Minor Updates: Updated "Last Modified" date and notice in VTK
- Legal Requirements: Immediate notification if required by law
- Version History: Previous versions available upon request
Your Options
If you don't agree with changes to our privacy policy, you can:
- Close your account before the changes take effect
- Contact us with questions or concerns about the changes
- Exercise your data deletion rights
- Continued use after changes indicates acceptance of the new policy
10. Contact Us
We're here to help with any privacy questions or concerns. Don't hesitate to reach out:
Support Team: hey@videotoolkit.app
Website: https://videotoolkit.app
Response Time: Within 48 hours for most inquiries
Our Commitment to Your Privacy
At VideoToolkit, we believe that privacy is a fundamental right. We've designed VTK with privacy in mind from the ground up, implementing strong security measures and giving you control over your data.
We're committed to transparency about our data practices and will continue to evolve our privacy protections as technology and regulations develop. Your trust is essential to our mission of democratizing AI-powered video editing.